Messages out of order

(Donovan) #1

I’d like my bot to make some statements before asking a question. One of the outputs is also an image (animated gif). What I’m finding is the the messages frequently arrive out of order, with things like:

“Here’s what I do”
“Hi I’m box XYZ”
“Question”
“Statement meant to come before question”
“Image (meant to arrive before question)”

As a result the multiple choice options often vanish and the conversations looks wrong because of being out of order. Is there any way to make the messages synchronous? I’ve tried adding a delay using the +2s hack but that doesn’t seem to work.

(John Jackson) #2

Welcome! Can I ask what platform you’re using, Messenger, Slack, Telegram or SMS?

(Donovan) #3

Hi John, I’m using Messenger and testing it on the messenger web interface

(John Jackson) #4

It looks like the messages ordering problem is an issue that has surfaced today. It’s a regression introduced after we released some changes earlier.

We should have a fix for that very soon. Apologies for the problems, if you could standby we’re on the case. :slight_smile:

#5

Just stating that I have the same issue in my Messenger bot. I hope it’s fixed soon!

#6

Is there actually anyway to prevent this from happening for now, since there isn’t a fix available yet? Like, confirming that the message is received before the question is asked (or whatever is the wanted flow).

(John Jackson) #7

Actually this will be fixed within 24 hours from now. Sorry it’s caused you problems.