Messages in Live chat

(Pavel) #1

Hi.
Do the messages in live chat are interactions? I created an account with free plan so it is nessesary to know)

(Karen Barker) #2

Hi Pavel,

No live chat messages do not count towards interactions. An interaction is simply every time a flow is triggered in your account. As long as you don’t retrigger a new flow every time a live chat message is sent/received then this will not use an interaction. :slight_smile:

(Pavel) #3

So, interaction is a not an action in flow? “Ask a question” and “Send a card” are not counted like interactions?

(Karen Barker) #4

Hi Pavel,

No. An interaction is any successful (not filtered) trigger of a flow. Usually, in the case of a chatbot, this means when someone presses a button or sends a phrase that starts a flow, you tally up a single interaction.

You are not charged for individual messages, questions, or other actions within the flow. One trigger of a flow, no matter what happens in it, is counted as an interaction.

Triggers that are filtered (so that the flow doesn’t run), do not count towards your interactions. This includes broadcasts - if you use a filter on your broadcast (for example to filter out all subscribers who have a certain attribute set) then you’ll only be charged for the broadcast interactions that triggered.

If one flow triggers another, then that would count as 2 interactions, as you will have triggered 2 flows.

(Pavel) #5

Ok.This Ask a question action is counted as i see

And action Trigger to another flow is counted like 2 interactions?

(Daniel Beckett) #6

Hi @pashokek

The flow that contains your question would have been one interaction. If that trigger a flow action is ran it would count as a second interaction.