Log's history on Standart account

(Roman Shlyapkin) #1

Hi,

I have a Standart account ($19 per month) with 3 months of logs, but I can see the logs only for the last month.
All users, that talked to my bot before 14.12.2018 are inactive and I can’t start live chat or broadcast with them.

(Karen Barker) #2

HI @Roman_Shlyapkin,

By default the Interactions view is limited to the last 30 days. You can change this using the filters at the top of the screen.

A user is only classed as active if they have interacted with the bot in the last 30 days - this can be either sending or receiving messages from the bot. Unfortunately after this point they are classed as inactive until they next contact the bot.

A broadcast will however attempt to contact all bot users regardless of their status and if the response path is still reachable the user will receive the message. The same thing will work for live chat too - if you send a message via live chat to a user as long as the response path is reachable then the user will receive your message. :slight_smile: