LIVE video facebook comments does not work

(Augusto Vera) #1

I am trying to link the facebook comments to a live video, I have seen Manychat doing this. I copy the timestamp URL into the FB Comments web tool and it seems to parse it right, nevertheless it does not react at all not even without keywords. ¿Any suggestions?

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Fire a particular flow from a Facebook Ad
(Karen Barker) #2

Hi @Augusto_Vera1,

Unfortunately we do have a known issue with Facebook comments at the moment, this is with the development team but I’m afraid I’m not able to give an estimate of when this will be fixed. :disappointed:

(Augusto Vera) #3

I see, looking forward to know at the moment it gets fixed, I am about to use it widely.

(Augusto Vera) #4

Ho Karen are FB comments already working?, Haven´t tested them but checking with u guys

(Daniel Beckett) #5

Hi @Augusto_Vera1

I’m sorry but the bug is still currently outstanding. We’ll be sure to provide an update once this changes.

(Augusto Vera) #6

Hope it doesnt take too long, I’ve a couple of initiatives that rely on FB comments.