Live chat how to give limited access to a client

(Asif) #1

I just tried the live chat and send it to an email of my choice to respond from however my entire backend is visible, can we give a client only restricted access to respond from email to chat so nothing else but the chat window is visible

(Karen Barker) #2

Hi Asif,

Sorry I’m not quite understanding what you are meaning here.

If you’re responding by email, the client will only need access to the email address that is input into the live chat action - this could be their own email address and nothing to do with your systems.

If however you are wanting them to be able to respond through the live chat console itself then unfortunately yes at the moment you will need to give them access to your Flow XO account in order to do this.

I hope this helps. :slight_smile:

(Anish Duggal) #3

I love the update though I was about to ask the same question. It would be nice if we could have different levels of access to the backend so we could provide live chat access to our clients without giving full access.

I hope the whole enterprise / master accounts update will address some of these concerns.