Live chat cannot be stopped

#1

I initiated a live chat with a user. Unfortunately, I can’t stop it: Whenever the user types something, it is started again. Somehow it doesn’t time out. I tried to stop it pressing the stop button, but to no avail. I tried to build a flow that uses the stop action and asked the user to trigger it. And I asked the user to type the stop command. No success either. Any idea how to stop it? It is not much of a problem, but of course it is alerting me all the time. Thx. (The user is using telegram.)

(Daniel Beckett) #2

Hi @Dudebert

Do you have a flow that starts the live chat? If so, how is that triggered?

#3

No, I never had a flow with a live chat action in the first place. I started the chat within flowxo and built a flow later on to find out whether the chat can be stopped this way.

(Daniel Beckett) #4

Can you please email in to support@flowxo.com with some examples of the live chat not ending (e.g. screenshots from the live chat console could be quite useful). We’ll try to figure out what could be going wrong :slight_smile: