Keywords returning to the specific action

(Coli Fo) #1

Hi.

I have 2 questions:

  1. Persistant menu - i tried to activate it in many different ways - but it doest work. I have Just 1 flow active, so is it possible to set up persistant menu with keyword MENU, and if customer types at any time during conversation MENU, he will be forwarded to the specific step (like Send message action or ask a question action?) Also I tried to create second Active flow with trigger word MENU, then I add Send message with a text which I want to show to the customer - but during the conversation if Im writing MENU bot just repeating last question, because word MENU is accepted as a reply to the last question… So question is how to set up persistant menu and activate it?
  2. Is where any possibility to add words like “see list” and if customer during conversation at any time wants to see the list , he just type SEE LIST and bot will sent a message with a list? And after this message conversation continues in the step before customer added fraze SEE LIST? Im using labels, but to set up label i need to set up filter by choosing excat action and condition, is where any way to set up fraze or word? like if customer type SEE LIST label is activated?
(Daniel Beckett) #2

Hi @Coli_Fo

Any time a question is asked the bot will always expect an answer or for the question to eventually expire which would end the flow.

Unfortunately there’s no way to setup an option to jump to a menu as the question state needs to be cleared before a user can be interacted with. The only real option would be to have periodic parts of your flow that offer the user an opportunity to return to the menu. For example, add a question that asks the user whether they’d like to continue or go to the menu and if they select menu then use the Flow service to trigger another flow or a goto label.

(Coli Fo) #3

ok, thank you for the reply… so in this case my current persitant menu with name MENU will not work if where will be no question with possible answer MENU, yes? So how to jump to other active flow if first flow full of questions and understands just answers to those questions?

(Daniel Beckett) #4

The persistent menu options are just a list of shortcuts that can be accessed from the menu button in Facebook Messenger. Any that you add there can be clicked on by the user which would send a message to the bot.

If the user isn’t currently in a question state then the shortcut could trigger any matching New Message triggers that have the same keyword as the persistent menu value.

You can trigger other flows by using the Flow service.