Keywords and Actions

(Jade Neve Blows) #1

Hey Team,

Is it possible to trigger any specific actions with any keyword the user types in?

For example, I created a FAQ card set action and the user types in FAQ list/card, is there any way that the bot could pick it up and return that specific card set?

Thanks
Jade

(Daniel Beckett) #2

Hi @Jade-Neve_Blows

That could be done by using a New Message trigger setup with the keywords that you want to include. In the flow you would then add the actions with a Filter to only run if the keyword matches the relevant one from the trigger list.