Keyword read by all flows

(Ben Kane) #1

I have 4 flows with respective triggers:

  1. Welcome - catch all
  2. Something - Flow New Trigger
  3. Flow c - New Message trigger
  4. Unsubscribe - New Message trigger

Now, I want to be able to detect when user typed “unsubscribe” IN ANY flow at any stage, and send him to flow Unsubscribe (i.e. trigger flow Unsubscribe).
I read lot of Q&As here and still did not find a solution.
Is that possible?

(Daniel Beckett) #2

The user can trigger another flow so long as they aren’t currently answering a question. Unfortunately there’s not really a sure-fire way to do what you want unless you included an unsubscribe action as an answer to every question that you ask and follow it up with a filtered Flow action to take them to the unsubscribe Flow.

1 Like
(Gerco de Wilde) #3

Hi Daniel,

Will this be possible in the future? Or is this a restriction from the Messenger platform itself? I find myself needing this feature very badly, especially with the perstent menu :slightly_smiling_face:.

Craig

(Daniel Beckett) #4

@Gerco_de_Wilde

I can’t say for certain but since flows are worked through sequentially from start to finish I think it’s unlikely this will be put in place.

We’ll certainly keep it in mind when considering future updates though :slight_smile: