Keyboard Issue, Focus out of text message in WEB messenger (android)

(Fernando Miller) #1

I’m trying hard to deal with the issue that using the WEB Messenger on Android phone made the Keyboard always opening because the Focus is all time going to field to introduce text…, something that is very anoying to the user on the cell phone…
Does anybody knows if there is anyway to change that behaviour?, or could you tell me if maybe using an event such as “messageReceived” from the WEB API I can trying to return focus to the windows with some javascript?

Thanks for the helps and ideas

(Sarah Palombo) #2

Hello :wave:

By the sounds of it, you’re wanting an option to turn off the auto focusing of the input field. (Which isn’t currently possible looking at the list of config options setConfig section of https://support.flowxo.com/article/167-web-messenger-api)

You could try to hack this by listening to messageSent or messageReceived and return focus to another element on your site like you’ve suggested but the autoFocusInput = false option would maybe faster to implement - a possible idea? :bulb:

Hope that helps

Sarah