Issue with "choice" in facebook messenger

(Dmitriy Aleksandrov) #1

Hi guys

I have an issue with a “choice” type of question in FB Messenger.
Somehow the choices became plain text and thus a user can’t choose any of them.

I attach a printscreen, what I marked with blue is supposed to be options.
I also attach a screen in telegram ( from the same flow, in telegram everything works fine, I can see options.

do you guys have an idea what could be wrong here?
sorry for Russian in printscreen, but I’m sure the issue is clear.

thanks in advance.

(Karen Barker) #2

Hi there,

Facebook has a 20 character limit for choice buttons. If any of the text on a button goes over this limit then all the choice buttons for that question are displayed as text instead. If you shorten the text then they will display as buttons again. I hope this helps. :slight_smile:

1 Like
(Dmitriy Aleksandrov) #3

thanks a lot, Karen. it helped

(Adnane Radi Benjelloun) #4

if i do over 13 choices it returned as text ?? how can i make themalways appear as buttons

(Nathan Stults) #5

This is a Facebook limitation, there is no way to avoid it, sorry.