Is it possible to have human interaction directly via Messenger?

(Daniel Souza Bertoldi) #1

Hello FlowXO Community!

Since my bot only works in Messenger, I was wondering if it’s possible to have a live conversation directly via Messenger, instead of having to reply via Live Chat.

Thanks in advance,

(Daniel Beckett) #2

Hi @DanielBertoldi

There’s an older, more complicated method for setting a bot into a ‘human takeover’ state. Here’s a guide:

You could use something similar to disable bot responses and then message the users through Facebook directly.

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(Daniel Souza Bertoldi) #3

Hello there, @DanielBeckett, how are you doing?

Yeah, I’ve read this method before. My question is: for every other flow my bot has, I’ll have to check if the “human_takeover” attribute is set and if it is, stop the flow before doing anything else, right?

Otherwise the user may type something that’ll trigger one of my other flows and the bot will respond, is that correct?

Thank you for your help.

(Daniel Beckett) #4

That’s correct. You’ll want to be filtering on the human takeover attribute on your other flows so that they don’t run once the user is in human takeover mode.

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