Interaction logs - sensitive data redaction or deletion

#1

Hi

I’ve been using flowxo to build a bot that talks to customers and it works very nicely. One issue is that the interaction logs contain data that the customers have used to identify themselves - I’m not happy with this being retained. Is either of the following possible?

  1. Mark an item in the flow as ‘sensitive’ so the content will be replaced with asterisks in the log
  2. Delete the whole interaction log for a given customer via an API call or similar passing in the user_id

The first would be my preferred choice :wink:

Thanks for any advice!

Nick

(Daniel Beckett) #2

Hi @niqpw

Sorry but there’s no way to exclude specific data from the interaction log. There’s also no remote API to remove a user or their interactions.

The only way to clear the interactions at the moment is to go to the Users Section and delete the user which removes their associated interactions.

#3

Hi @DanielBeckett

Thanks for replying so quickly. Are there plans for an API to handle these kind of tasks?

Also is it possible to reset a user’s chat history via a call. So if I chatted to the bot one day the next day it would not show any previous discussions?

Nick

(Daniel Beckett) #4

Hi @niqpw

There’s no official plans for an API to be released for user / interaction deletion but I’ll be sure to pass the idea on internally for consideration with future updates.

In regards to clearing chat history this can’t be done from the Flow XO side - a user would need to delete their conversation (for platforms like Facebook Messenger) or clear their web browser cache if using the Web Messenger.