Integration of account from chatgpt.com

(Mark Peters) #1

I tried to understand all your tutorials and help, but I still do not get it done.

I own a paid plan at chatgpt.com

Which API key (or token?) do I have to generate and to implement where in Flow XO?
I pasted one in my account under “AI connections”, but I still do not get access to Chat GPT 4 model. I do always get an error.

I just made deposit to OpenAI.com, just to get further. But, this cannot be the solution…

Model 3.5 works fine, even without any API key.

(Nathan Stults) #2

Hello,

If your API key is working with GPT 3.5 but not with GPT 4.0 or greater, then there is an issue with your Open AI account. You can either 1. Use Flow XO AI credits, which have access to all Open AI models or 2. Reach out to Open AI support and ask them why your API key does not have permission for GPT 4+

Thanks,

Nathan

(Mark Peters) #3

As I said, I do NOT want to use OpenAI, but ChatGPT instead.
I had to pay for OpenAI again, although I have a monthly plan for ChatGPT.

I will ask there, but it is a bit confusing anyway.

(Nathan Stults) #4

Hello,

Flow XO does not integrate with the ChatGPT product - we integrate with the OpenAI API, which provides access to the same models underlying the ChatGPT web chat product. The ChatGPT and OpenAI API subscriptions are not the same, so your ChatGPT subscription cannot be used with Flow XO at all, only an OpenAI API subscription can be used with Flow XO.

Thanks,

Nathan

(Mark Peters) #5

Thank you for making that clear, Nathan.

I will go with Flow XO AI credits then.

However, I would like to let the AI assistent (or bot) only search in my documents for answers as there seems to be very unreliable answers when the assistent creates new stuff based on “www-knowledge” … :thinking:. So, it turns out to rule-based bot, but not an AI bot.

Should I rather navigate the user by menus? (ok, would better be a new topic)

(Nathan Stults) #6

The AI usually does a pretty good job of providing answer just from the knowledge base. Creating a rule-based but using menus is definitely an option, if you have a relatively rigid and well defined type of experience defined for your users, but I’m not sure I’d give up on the AI just yet.

Some tips:

  1. Use “Query Knowledge Base” instead of “Search Knowledge Base” as your knowledge base tool. This has some anti-hallucination built into it to help prevent made up answers
  2. If you don’t like the answers you are getting from Query Webpage, you could load those webpages into your knowledge base and answer the questions from there, and remove the Query Webpage tool

If you send a support request to support@flowxo.com with some examples of made up answers (include a link to the Run Log if you can) we can take a look and make some specific suggestions.

Thanks,

Nathan