Hi All
I’ve got some FB Messenger Bot flows that create tickets in ZenDesk. The flows allow the user to ‘ask a question’ which leads to the ticket creation.
This works just fine, only trouble is I can’t figure out how to get the replies back to the user in Messenger.
I’ve read this:
https://support.flowxo.com/article/51-zendesk
I authorized the ZenDesk connection with the email address I used to setup the ZenDesk account.
If I reply to the ticket it just sends an email to this email address not back to the user in messenger.
Obviously I don’t understand something key here, would appreciate some guidance.
Thanks, Phil