Integrate Live Chat in Bot using FreshDesk

(Pim) #1

Hi all,

I’m currently building a chatbot which starts as a bot, but I want to give the user the opportunity to start talking to a human, so the bot becomes a live chat.
At the moment I’m trying to use FreshDesk for this.
I want to ask the user if he needs a live chat automatically. If he says “yes”, then I want the live chat to start inside the same bot.
I don’t want to redirect to emails e.d.

Do you guys have any thoughts on how to accomplish this?

Thanks!

(Daniel Beckett) #2

Hi @pim

There’s no live chat support at the moment but there is a method that can be used for Implementing Human Takeover:

(Pim) #3

Thanks for the response Daniel!

I will look into that.