I need to type the keywords twice (why?)

(cirosan) #1

Hello,
I’m very new :slight_smile: but I checked tutorials, video ecc… anyway I’m struggling a bit to understand the logic!
Any help will be really appreciated!

In my situation, I have an entry flow (generic), then the user can type different keywords, activating different flows.

I guess this approach is correct
BUT I don’t understand why sometimes the user needs to type the word twice, before it is recognized by the bot :confused:

I feel that the bot is still into another flow and cannot ‘hear’ the first time the user type the keyword
How to avoid this?
Maybe I’m doing some strategic error :frowning:

#2

Hi @cirosan,
did you check the interaction log ?
Your flows have similar word or phrase in trigger action?
your generic flow is a catch all?

(cirosan) #3

Hello @CaosMkt, thanks for replying!

I understood that the problem was my flow ending with a “Ask a question” and this probably didn’t allow other flows to hear. I solved ending my flow with a “message”, so the user can type and activate other flows.

Anyway, I know I’m missing some basic-strategic approaches

For example, you said “your generic flow is a catch all?”… is suppose this is the right approach
Is there a place where I can find (strategic) suggestions like this?
Thanks again! :slight_smile:

#4

Hi @cirosan,

there isn’t a basic-strategic approach, only using and testing help me :wink: to find the right approach (different bots may have different approaches)

If your generic flow must to be trigger for any input that doesn’t trigger a flow or is typed outside a flow then it should use a catch all trigger.

If you need trigger a flow that depends from an answer you can use choise question or trigger new flow action

Probably you already know these two links:
https://support.flowxo.com/category/4-user-guide