Human Takeover - Interactions

#1

Premises:

  1. I add a Trigger Flow action (like you suggest here - https://medium.com/flowxo/implementing-human-takeover-in-flow-xo-6306f6a63de9) to every flow my bot it linked to. I have 3 catch-all flows right now.
  2. Human takeover is set to true and so everything gets processed by my Human Takeover flow as well.

Every time a user sends a message to a human, that uses 4 interactions doesn’t it? The 3 interactions from my 3 catch all flows and 1 interaction from my human takeover flow?

And humans send many messages back to back very quickly, so in a quick conversation between a user and a human, I could be looking at several hundred interactions.

Am I missing something or could a bunch of human takeover chats run up my interaction limits big time? Thanks

(Karen Barker) #2

Hi there,

Any trigger which is filtered and therefore doesn’t run does not use an interaction. So if you filter the other flows not to run if you’re in “human mode” you’ll only be triggering the human takeover flow. :thumbsup:

#3

Hmmm…but the instructions in that Medium article don’t say to do that. Instead, the instructions say “We do this by adding a Trigger a Flow action as the first action in every other flow you have.”

(Daniel Beckett) #4

Hi @candle

Both the method in the tutorial and the one mentioned by Karen work. You may find that one method works best for you so feel free to experiment with both :slight_smile:

#5

Let me ask a different way, is there an advantage to using the method in the article? While both ways work, the advantage to using Karen’s filter method is that it uses fewer interactions. What’s the advantage to the trigger flow method mentioned in the article? Thanks!

(Daniel Beckett) #6

Honestly… I can’t think of any particular advantages :confused:

The tutorial covers a scenario where the user has no flows at all and is looking to ensure that a catch-all is setup ready to be used. It’s there to make sure that all the tools are available to complete the setup :slight_smile:

Flow XO is really flexible when it comes to problem solving so you’ll often find that there’s a lot of solutions that can be applied to any one problem that’s encountered.