Hi,
I’ve tried following your instructions for the human takeover template and I getting a little fed up. I’ve attached a video of my flows and the output, hopefully you will be able to spot where I’m going wrong.
Video i here: https://youtu.be/j8t_-UP6go0
Thanks
Got to admit I can hear your frustration on the video!! 
Basically you need to move that trigger a flow action to be the very first action in the flow. It also needs to trigger the phrase ‘takeover message’ and not the phrase ‘human’.
Then, you need to add ‘human [start]’ as a word or phrase that your human takeover flow listens too.
Finally, get rid of the ask a question and instead send a message inviting the user to click ‘human’ if they want to chat to a human. The shortcut should be the word human.
You also need to get rid of the filter on your catch-all.
So the effect is that all input ends up in your catch-all. If the bot is in takeover mode, you can redirect the message into the other flow. If not, you can invite the user to either use your other bot functions or say ‘human’ to engage human t/o mode.
Forgot to say, make sure there’s a filter on the trigger a flow action too.
If you install the welcome and help template along with human takeover template, you can see how the 2 flows work together. You just need to implement where you ask the user proactively if they want to enter human mode, and if they do, trigger the other flow with ‘start chat’, or offer a shortcut to that, etc…
Hi, I’ve got it working using your second message and just starting again. I did follow your guide https://medium.com/flowxo/implementing-human-takeover-in-flow-xo-6306f6a63de9#.tkk70kpe0 But what I failed to do was install the Welcome and Help template which you suggested later in the chain, instead I tried to use my own catch all and after that failed I started to hack and hack to try and find the fault. I’ve had to remove the welcome message on the Bot because if not that shows up everytime. Thanks Tim
Hi, I was reading this thread and tried the suggested steps. But instead of send a message action, I used ask a question because I want people to just click on the buttons (choices) instead of typing their message. When I used ask a question, and type human (assuming people will want to talk to a human in the middle of clicking buttons) it won’t trigger the human takeover bot unless I type human a few times. Does this mean that ask a question action is not applicable and that send a message is the appropriate action to use? Thanks!
Hi Christine,
The Ask a Question action saves the users answer to the output of that action, so you can continue and use it later in the flow etc. This won’t work as a keyword trigger for a different flow. If you add shortcuts to the Send a Message action then the user will still be provided with buttons, but these will then trigger the new flow as required. 