How to set a message for idle user?

#1

Hello,

I wanna set a message for idle users, if the user didn’t respond within 10 mins, the system will send a message. Can you help with that pls… Thx

(Karen Barker) #2

Hi @Bahaj,

If your last action before a user stops responding is an “Ask a Question” action then there is an option to send a reminder message half way through the expiry time so you could use this option.

Unfortunately I can’t think of any way to set this up as a general rule to work out when the user last sent a message I’m afraid. :disappointed: