How to select the type and priority of a ticket (Zendesk)

#1

Hi!

I’m trying to select the type and priority of a ticket, with catching the value, from:

{{ask_type_ticket.parsed_answer}}
{{ask_priority_ticket.parsed_answer}}

But I’ve got two issues:

1.- If you create a ticket (a new ticket)

Captura de pantalla 2017-03-26 a las 3.05.32.png1562×298 23.1 KB

And when you look for this ticket, you will found that the type and priority are none, but the ticket is send.

2.- If you try to update a ticket, with the same parsed answers the flow doesn’t continue, so the ticket couldn’t be update.

How is the correct way to collect the type and priority and then select it in the Zendesk integration?

(Karen Barker) #2

Hi there, :wave:

I see you’ve emailed in to support with this issue, so I’ll respond there. :slight_smile:

1 Like
#3

Thx! I have answered to your reply

#4

Thanks to the support team, I could solve my problem:

If you want that the user could select the type and the priority of the ticket, you only have to parse the answer all in lower case (in my case I always wrote it with the first capital letter, that was the error) and then you will be able to send and create the ticket.

Sorry for the late reply, but I was on vacation.