How to see attachment caption in Flowxo chat?

(DmitriyVlade) #1

Hi there

Trying to set support ticket system in bot.

Here is my flow:

image
image.png858×768 18.9 KB

Now I’m getting messages like this from users
image

But in Telegram itself, this image contains a short caption text.
image

How can I get not only media but also caption text from users?

I tried to get around this by sending Metadata from the message to email, but it turns out that caption comes only if there is only one attachment in the message. If you attach several media in one message in Telegram, the caption doesn’t come even to email.

“Send Message to Email” settings:

Telegram Id: {{menu_action.user_id}}
Response path: {{menu_action.response_path}}

Metadata: {{wait_for_a_response.metadata}}

Caption (usefull if attachment was sent): {{wait_for_a_response.metadata__attachment__metadata__caption}}

Time received: {{wait_for_a_response.datetime}}

Message: {{wait_for_a_response.raw_answer}}

Fast link to chat: https://flowxo.com/app/livechat?c_am=null&eu={{menu_action.response_path}}&c={{menu_action.response_path}}

I want to see everything the user wrote. How to do it?

Ideally I want to see the caption text and attachments in Flowxo chat. But if that’s not possible, then emailing or forwarding messages to my Telegram will be fine.

Thanks