How to ignore previous choice?

(Wendy Lee) #1

Hi, I’ve created a flow in which the user has to choose from different options (for example choices A, B, C, D). No matter what the user chooses, at the end of the path, the user is redirected towards this question again via a gotolabel and he/she can choose another option. However, the flow remembers his/her previous answer. So when a user chooses option A the first time and then option B the second time, the flow shows both the answers to options A and B. How can I have the flow forget the previous answer? Thanks in advance.

(Daniel Beckett) #2

Hi @wendy_lee28

To clear the questions you would need to restart the flow. If you’re using a New Message trigger or Flow trigger then this could be done by using the ‘Trigger a Flow’ action.