How long does 'Chatting live' last?

(Philip Mccarthy) #1

Dear All
I’ve used the ‘Live Chat’ feature a bit. It seems when a ‘Live Chat’ has been started, it times out at some stage. What is this time limit? I would prefer to be able to leave some chats open as long as I’d like - it this possible?
Thanks, Phil

(Daniel Beckett) #2

Hi @Philip_Mccarthy

When you manually start a live chat, the chat session will automatically timeout (stop) after 1 hour. For the Start Live Chat Action in a flow you can specify the timeout period between 1 and 24 hours.

(Philip Mccarthy) #3

Thanks Daniel, I’ve gone ahead and utilised the live chat feature in one of my flows which will help. Regards, Phil.