How do I update a row with additional info?

(Anish Duggal) #1

Hello,

I hope someone here can help me.

The bot I’m trying yo build goes like this:

Start
Welcome
Get Name
Get Email Address
Ask open ended question that goes to a human operator
Send Name, Email and Open question answers as new row to google sheets
Waits a set amount of time.
Bot asks if it can ask a few extra info multiple choice questions.
If yes then it asks 3 multiple choice questions.
These answers need to update the row that was created above. (I get to this point, the bot asks the multiple choice questions, and then nothing gets added to the sheet)

any help is much appreciated. Thank you.

(Sarah Palombo) #2

Hi Anish

Are you trying to update a row in google sheets or create a new row?

When you update a row, you need to use a row ID - maybe check that you are using the right option (Add a row / Update a row)

Did you get an error shown in your log when your flow tried to update the sheet?

get in touch with our support support@flowxo.com if you need to share where it seems to go wrong we can help troubleshoot :slightly_smiling_face:

(Sarah Palombo) #3

Infact here’s a little video for updating a row if that helps at all :+1:

1 Like
(Anish Duggal) #4

Thank you Sarah.

I just saw that video today. Will try and implement and see how it goes.