How can I pass images to e-mail or helpdesk?

(Adam) #1

I want users to be able to send images to my Messenger bot and for those images to be passed to ZenDesk (or an equivalent solution). How can I do this? Thanks!

(Kellsey Shaw) #2

Hi Adam,

Any images that are sent to the bot are stored on Messengers server so you could send the link to the file location to Zendesk but if you wanted to upload the image, you would need to download it from Messenger first and then upload it to Zendesk manually.

Sorry, there isn’t an automated way to do it :slight_frown:

(John Jackson) #3

In terms of using Zendesk to interact with your bot users, take a look at our Messaging Service. This allows you to pass messages (tickets) to Zendesk and replies are routed directly back to your bot. You may already be using this, hence the question?

Kellsey is right, if a user uploads a image, it will come through as a URL on the New File trigger.

You can quite easily insert that URL into a message that is routed to Zendesk. Your user can then view the image quite easily. Give it a try.