Help restarting the bot

(Chris Kyriacou) #1

Hi,

Is there a way to always be able to restart the bot or flow using a keyword, even when the bot is asking a question?

For example I have a welcome flow that fires when START is typed, I advise users that if they get stuck just type START. This works most of the time, but when the bot is asking a question like whats is your name, if the user types START it takes that as their answer.

My problem is that my main flow is a series of questions, so if they do get stuck and type START it just goes on to the next question…

(Matt Durr) #2

In the Q&A flow, they can type ‘quit’ to exit the flow

(Chris Kyriacou) #3

Hmm not ideal, that means they have to type “quit” then “start” to re-start

(Daniel Beckett) #4

I’m afraid that there isn’t an ideal solution here. As Matt mentioned your users can use the preset exit phrases such as ‘Quit’ & ‘Bye’ which is the normal way to handle this but as you mentioned it is an extra step for the user to re-trigger the flow.

You could use Flow triggers to restart the flow, set with a filter for the answer to the question equalling ‘START’. Again, not ideal since you would need to set this up after every single question.