Frequency of welcome message

(Chris Kyriacou) #1

Hi,

I would really like the welcome message on the web bot to appear every time, is there a way of achieving this?

(Karen Barker) #2

Hi Chris,

How are you triggering the Web Messenger? Is it through the Web Widget, URL or an embedded iFrame?

If you’re using the Web Widget then you could use the API to imitate the user sending a message which then triggers the welcome message to be sent each time the Web Messenger is opened. :thumbsup:

Unfortunately presently I can’t think of a way for a returning user on either the URL or the iFrame to automatically trigger the welcome message to be sent. :worried:

(Chris Kyriacou) #3

I think we are talking about different things.

So, the round chat bubble produces a little white text box the first time a
user sees it with our defined message from the settings.

I want that to appear every time, currently I think it is set to 30 days

(Karen Barker) #4

Ahhhhhh…:bulb:

Yes we were talking about different things. Unfortunately there is no way to change the frequency of the pop up message. The 30 days is inbuilt into the system to ensure the message doesn’t become intrusive for users.