Forcefully expire questions that were "Never"

(Ankita Mehta) #1

Hi there,

I’ve run some flows, and have sent out questions set with expiry “never”, as there was no option to set it for “24 hours”.

However, now I’m running some instant broadcasts, and I can’t seem a way to send the broadcasts to the users who still haven’t answered the questions that “never” expire. Is there a way to force stop it or to set it to expire after 20 hours??

Thanks,
Ankita

(Daniel Beckett) #2

Hi @Ankita_Mehta,

Unfortunately there’s no way to manually cancel a question that has been sent to a user. If the expiry was set to never then the bot will continue to either wait for them to answer or for the user to say skip/bye depending on whether skip was enabled.