Can this service be used to create a system which will follow-up with customers at specific intervals about their order? We would like to accomplish this on facebook messenger since email is checked much less often and our customers are mostly on facebook. Thanks!
Follow-up on fb messenger?
kcfl
(Khashayar)
#2
We use the ‘Wait’ action to do this. When customer interaction is done, we wait for a few hours, send them a card, then they click on the interaction, which starts a new flow that again has wait in it. Or you can have a broadcast trigger and schedule emails to it with Zapier or Boomerang for Gmail.
Really depends on how you work and what the requirements entail exactly. But it’s absolutely possible through a bunch of different ways.
However, your bot needs approval from Facebook if you’re going to be sending messages 24 hours after the last user interaction. Check the policies here:
https://developers.facebook.com/docs/messenger-platform/policy-overview#subscription_messaging
bellaboop
(Kristin)
#3
Can interaction be initiated through the bot without a message first from
the customer? Can bots run from personal logins or is it a totally
different messenger profile?
Where do I start or is there documentation I can read to get started?
Thanks!
DanielBeckett
(Daniel Beckett)
#4
Hi Kristin,
Your bot won’t be able to talk to a user without first having a response path so they need to initiate contact at some point.
There’s steps on creating a Facebook messenger bot on our help docs which show how a bot is setup to work with a single user login and associated to a page.
For other information our Flow XO Medium page has some really useful articles on getting started, using attributes, filters, google sheets and more.
Hope that helps 
Thanks,
Dan