Flowxo not responding - Uncaught SocketProtocolError

(Andrew Catchpole) #1

Further to an earlier post, I’m now finding that Flowxo not responding for over 30 seconds.

The browser is seeing loads of errors

app.3998933aa7.js:1 Uncaught SocketProtocolError {name: “SocketProtocolError”, message: “Client pong timed out”, code: 4001, stack: “SocketProtocolError: Client pong timed out↵ at …//flowxo.com/scripts/app.3998933aa7.js:1:2074147)”}
(anonymous) @ app.3998933aa7.js:1
setTimeout (async)
y._onSCError @ app.3998933aa7.js:1
y._onSCClose @ app.3998933aa7.js:1
(anonymous) @ app.3998933aa7.js:1
Emitter.emit @ app.3998933aa7.js:1
c._onClose @ app.3998933aa7.js:1
i.onclose @ app.3998933aa7.js:1
vendor.935c491bc4.js:1 uncaught at rootSaga
at takeEveryHelper
at handleSocketConnect
Error: Unable to identify user, User ID not available.
at https://flowxo.com/scripts/app.3998933aa7.js:1:1392544
at tryCatch (https://flowxo.com/scripts/vendor.935c491bc4.js:1:1355164)
at Generator._invoke (https://flowxo.com/scripts/vendor.935c491bc4.js:1:1356556)
at Generator.e.(anonymous function) [as next] (https://flowxo.com/scripts/vendor.935c491bc4.js:1:1355412)
at next (https://flowxo.com/scripts/vendor.935c491bc4.js:1:354496)
at currCb (https://flowxo.com/scripts/vendor.935c491bc4.js:1:355210)
at runSelectEffect (https://flowxo.com/scripts/vendor.935c491bc4.js:1:359150)
at runEffect (https://flowxo.com/scripts/vendor.935c491bc4.js:1:356195)
at next (https://flowxo.com/scripts/vendor.935c491bc4.js:1:354556)
at currCb (https://flowxo.com/scripts/vendor.935c491bc4.js:1:355210)

(Andrew Catchpole) #2

Uncaught SocketProtocolError {name: “SocketProtocolError”, message: “Client pong timed out”, code: 4001, stack: “SocketProtocolError: Client pong timed out↵ at …//flowxo.com/scripts/app.3998933aa7.js:1:2074147)”}
(anonymous) @ app.3998933aa7.js:1
setTimeout (async)
y._onSCError @ app.3998933aa7.js:1
y._onSCClose @ app.3998933aa7.js:1
(anonymous) @ app.3998933aa7.js:1
Emitter.emit @ app.3998933aa7.js:1
c._onClose @ app.3998933aa7.js:1
i.onclose @ app.3998933aa7.js:1
app.3998933aa7.js:1 Uncaught SocketProtocolError {name: “SocketProtocolError”, message: “Client pong timed out”, code: 4001, stack: “SocketProtocolError: Client pong timed out↵ at …//flowxo.com/scripts/app.3998933aa7.js:1:2074147)”}
(anonymous) @ app.3998933aa7.js:1
setTimeout (async)
y._onSCError @ app.3998933aa7.js:1
y._onSCClose @ app.3998933aa7.js:1
(anonymous) @ app.3998933aa7.js:1
Emitter.emit @ app.3998933aa7.js:1
c._onClose @ app.3998933aa7.js:1
i.onclose @ app.3998933aa7.js:1
app.3998933aa7.js:1 Uncaught SocketProtocolError {name: “SocketProtocolError”, message: “Client pong timed out”, code: 4001, stack: “SocketProtocolError: Client pong timed out↵ at …//flowxo.com/scripts/app.3998933aa7.js:1:2074147)”}

(Andrew Catchpole) #3

image
image.png843×351 12.2 KB

(Daniel Beckett) #4

Hi @Smartview_Property

Sorry to see that you’ve ran into some problems with Flow XO. I see that you’ve also emailed into the support desk so I’ve responded over there. Please take a look and feel free to get back to me.

Thanks,
Dan