Hi, everyone. I’ve got a pretty long flow connected to Facebook Messenger bot (more than 50 elements in one flow). It starts off well, but after a while (after I test about 20 dialogue responses), it freezes randomly. Every time it freezes on a different dialogue, so it’s not a filter error.
What could I do to fix it?
Hello,
What are you seeing in the interaction logs when the “Freeze” happens?
That means that you have exceeded the looping limits on the free plan. You will need to upgrade to standard, and then that limit is removed.
Oh, I see. So the flows will be working fine in the test console, but to get them to work properly, I’ll need to get a paid plan, correct?
Correct, if your flows use a label to loop or jump more than 15 times in a single flow, you will require a standard plan.
Go it. Just one more question: the plans are paid monthly, right? I mean, if I try the Standard plan but then decide that it’s not for me, I’ll just be able to cancel next month, correct?
Correct, plans are monthly, you can cancel any time. If you downgrade halfway through a month you will even receive a refund for half the month, so no real risk.
