Flow not working properly

(Geet Sethi) #1

I am using 2 phrase groups:-

  1. product[aquasmart]
  2. cost[price]

When the user input is, “cost of product”.
It is taking the group Aquasmart where as it should taken the phrase “price”.

how to proceed?

(Karen Barker) #2

Hi @Geet_Sethi,

In this instance due to our Word and Phrase Matching algorithms both product and cost would be picked up as possible keyword triggers in this instance.

However we search through the keyword list from top to bottom looking for a match. Therefore the top option of product is found first and the flow triggers with the group Aquasmart. If you used 2 flows with product as the keyword trigger for one and cost for the other then in this instance both flows would trigger.