Facebook Messenger

(Ash Yazdani) #1

Hello,

How do i pre populate telephone number on FB messenger?

Thanks,

Ash

(Karen Barker) #2

Hi Ash,

If you’re wanting to offer the bot user a make a call button then you’ll need to do this via a Custom Request. There’s a flow here that you can install which will show you how this works.

In order to ask a user for their telephone number you’re best off using the Ask a Question action and allowing the customer to enter this directly.

Hope this helps :slight_smile:

(Ash Yazdani) #3

IMG_4134.jpg973×983 109 KB

Sorry, I mean like the attachment, it’s prequalifying it

(Daniel Beckett) #4

Hi @Ash_Yazdani

The user’s email address isn’t captured automatically so you’d need to get that information from them by using ‘Ask a Question’.

If you have previously captured that information and saved it to an attribute then you could present it to the user as a choice value as part of ask a question but for similar functionality to the image you showed you would need to give them an option of “other” to choose and then have a filter for a followup question to let them free-type the email address.

(Ash Yazdani) #5

Thank you daniel, really useful