Facebook Messenger Chatbot broadcast to past messenger users

(Augusto Vera) #1

I have a potential customer whos immediate requirement is to implement a broadcast for his FB Messenger page with all the previous customers who have sent a message.

As I understand a FB Messenger bot can only broadcast once a day maximum to all users who have previously chatted with it. So there is no way to actually send broadcasts to customers who have chatted in a past time when the chatbot was not installed. Am I right?, or is there a way to circimvent this?

Thanks!

(Karen Barker) #2

Hi Augusto,

You are correct, the bot can only broadcast to users that have spoken with the bot. When a user speaks to the bot a unique response path is created with the bot. To send a message to a user we must have a response path set up for them or we have no where for the message to be sent.