I am using the Questions & Answers template and cannot get the answers to trigger. Any suggestions would be greatly appreciated.
Thank you!
Errors while using Template
DanielBeckett
(Daniel Beckett)
#2
Hi Michelle,
By trigger, do you mean the bot isn’t responding when you send a message? The default trigger words for the Q&A template are:
Questions?
have question
ask question
get answer
faq
when are you open [hours]
opening hours [hours]
opening times [hours]
open times [hours]
shipping [shipping]
delivery [shipping]
You can see these by editing the new message trigger. If the bot isn’t responding to one of the above words or phrases then it’s possible that the flow isn’t switched on. You can tell if this is the case by looking for the on/off button near the top right of the flow editor.
If you’re still seeing no responses then it could be worth sharing a copy of your logs which can be found in Options > Logs
Thanks,
Dan
DanielBeckett
(Daniel Beckett)
#5
The logs show the flow running through as expected. All of the filtered results are due to parts of the flow being skipped over because the conditions are not met.
For example, the shipping response:
It costs $10 for standard shipping, $15 for next day.
[Template Tip: Try using a card or card set to offer a richer answer with links to further info.]
Won’t be sent unless a trigger word from the [shipping] category is sent i.e. shipping or delivery.
Hope that clears it up. If you’re still not getting the result that you expect please let me know what message you’re sending to the bot and what you expect to see as the output.
Thanks,
Dan
johnjackson
(John Jackson)
#6
The general idea is that you group each of your questions using the notation [group] in your words/phrases list, for example:
opening hours [hours]
shipping [shipping]
Then, add a message in your flow for each group. So in this case you’d have 2 messages, one to use if the question is about hours, and another if the question is about shipping.
The final thing to do is make sure you have a filter on each message, which goes something like Group equals hours or Group equals shipping.
If you’re still stuck, you could share your flow here (make sure there’s nothing sensitive) and we can have a look? Also say what you’re typing to the bot that isn’t working. 
mharris332
(Michelle)
#7
No it doesn’t. Here is an example of a question under my questions & answers flow. The response is still not showing. Why? Does each question need its own flow?
