Error connecting flowxo to MySQL DB

(Jaywizzy) #1

I’m having problem connecting flowxo to a hosted MySQL DB server… Can you make a short tutorial video on how to go about it?

(Daniel Beckett) #2

Hi @jaywizzy

Sorry, no video tutorials for this at the moment. There is the following help page though:
https://support.flowxo.com/article/73-mysql

Hopefully that helps. :slight_smile:

(Jaywizzy) #3

Hello Daniel, thanks for your response. I followed the steps but I was still unable to connect.


It says: Failed to connect your account, please check the details you’ve provided.
Are the SSL * fields required?

(Daniel Beckett) #4

SSL isn’t required on Flow XO but depending on your database security you may need to use it. Also, it’s worth noting that some database providers require IP address whielisting which isn’t currently possible with Flow XO so this may be worth looking into.

One thing that may help is to specify the port. It looks like you’re currently including the port in the ‘Host’ by using “:2083”. You could take that off the Host URL and put it into the Port instead.

(Jaywizzy) #5

I’ve tried that, it still doesn’t work.

(Karen Barker) #6

Hi @jaywizzy

Do you know whether the database you’re connecting to requires any kind of IP whitelisting?

There’s no specific IP address that we use which could be whitelisted. Since we use AWS you may be able to whitelist their range but I can’t say for certain whether they change these regularly. The AWS docs on the following link has more information: https://docs.aws.amazon.com/general/latest/gr/aws-ip-ranges.html