Edit the answers in the question thread of the bot

(Karen Barker) #21

Hi Ivan,

A user should be able to answer any question by typing the answer. If it is a choice answer then what the user types must match the text on one of the buttons identically. If the user fails to type a recognised choice then they will be given an error saying we didn’t understand their answer and then repeat the question. The buttons are given again when the question is repeated.

Unfortunately I’ve not been able to reproduce your issue with the buttons being missing after a user has given a wrong answer. Could you please answer the following and also share a screen shot showing the buttons not being offered the 2nd time?

Which platform are you using when you find this issue?
How are your choices set up in the Ask a Question?
How many wrong answers do you allow the user to make?

Thanks.

(Ivan) #22

Can you just show us an example of how you did with mailchimp subscriber base checks?
The fact is that when a person does not choose the first time he says that you need to choose a product, and it shows, then after 5 minutes he repeats the bot that you have to choose the answer, but the answer is no, but if people just write a word, the bot says it’s not the right answer, and he doesn’t understand it, and people have to choose the answer, and it is no more…

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(Ivan) #23

Prompt please, I need to realize this scheme it is calculated on 9 bots (Web, Fb, Telegram) and 3 streams (Greeting, Lead-magnet, consultation)

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  1. Bot 1 and stream 2-greetings (Web, Fb, Telegram)
    There will be a menu and site content

  2. Bot 2 and stream 2-Leadmagnet (Web, Fb, Telegram)
    Then you need to check the person signed for the newsletter in Mailchimp
    After a day asking if he had received the letter ( Yes / No)
    If you read (Yes) - send the following
    If you have not read (No) - lead to Bot 3 and stream 3 - Consultation (Web, Fb, Telegram)
    And so 8 letters with a delay of 1 day.

  3. Boat 3 and the flow 3 - Consultation (Web, Fb, Telegram)
    Here to catch everything that is connected with services, the help and the price, and also to catch the answer from Bot 2 and a stream 2-Leadmagnet (Web, Fb, Telegram) the answer of the user (No)

Questions:

  1. Is it possible to implement this scheme without creating a separate bot for each platform (Web, Fb, Telegram)?
  2. how is it convenient to implement filters or Goto Label to avoid confusion?
  3. how to forward a person’s response and data when choosing a consultation:
    Approximately
(Sarah Palombo) #24

There’s a few topics here so i’ll try and summarize.

When using ‘Choice’ questions, you can control reminders to these questions. As a default, the question will set to expire in 5 minutes with a reminder. You can customise the expiry and the reminders.

  • You’ll find these settings at the bottom of the ‘Ask a Question screen’

With choices though, a user must select the choice button or answer with one of those choices. Typing an answer must match one of your choices.

Your questions
If you want users to be able to find your bot on Facebook, Web, Telegram. You will need to create 3 seperate Bots yes.
There’s nothing wrong with setting all 3 flows to listen to all of those Bots though :slight_smile:

I think you want to forward a person’s response / answers from Flow 2 to Flow 3. There’s a few ways to do this: -

  • Use Attributes so these answers can be accessed across flows
  • You can use the Trigger a Flow Action (where you can send Metadata) into another Flow.

Can you explain what you mean about “Q 2) how is it convenient to implement filters or Goto Label to avoid confusion?” - i’ll try and share some thoughts :slight_smile:

It can get tricky answering on a thread so if you feel it might help email me at support@flowxo.com either way i’ll speak soon :+1:

Sarah

1 Like
(Ivan) #25

Can you get a more detailed answer on the items in the screenshots?)))
Or is it better to write an email?
I understood every word you said, but there is some doubt in the realization of all this)))
Eyes fear, the hands do :))
Thanks for you!:wink:

(Daniel Beckett) #26

Hi Ivan,

If you send an email with a bit more info on what you’re confused about we’ll try to clarify there :slight_smile: