Disable Text input

(Chris Kyriacou) #1

Hi,

My question is in two parts…

  1. with the messenger bot, what exactly does disable text input do? Have tried it but can still input text.
  2. Is there a way to disable text input only when users are given a choice?
(Karen Barker) #2

Hi Chris,

Facebook have only enabled the disable text option to work on mobile devices. When on a mobile device with this option enabled you will only be able to navigate around the bot using the persistent menu, postbacks, buttons, and webviews.

Unfortunately there is no way to disable the text input for only when users are given a choice. This is an all or nothing option on the Facebook platform.

There is more information about it in the facebook docs here - it’s linked into the Persistent menu options.