Disable automatic payment

(Ivan) #1

How to disable automatic payment?

Want to control their own expenses on the card and service!

(Daniel Beckett) #2

Hi Ivan,

Sorry but the billing only supports a subscription at the moment and all services are billed monthly in advance.

Full details can be found on the terms & conditions page.

(Ivan) #3

I am now interested to know if I will replenish my card will I have written off the funds?

Because I now do not want to pay for the standard version and I still have enough free to further customize the bot, and then I’ll decide when to increase the rate!

(Karen Barker) #4

Hi Ivan,

If you downgrade your account to the free account you will receive a pro-rata refund of any charges made for the current billing month. :thumbsup:

(Ivan) #5

And if I don’t pay, does it automatically go down?
Or do you need to do it manually?

(Daniel Beckett) #6

If payment can’t be collected for your subscription then the account would be automatically downgraded to the free edition.