Delay in Sending Broadcast Messages

#1

Hi there,

2 times in a row I have experienced delays in my broadcast messages. I have scheduled broadcast messages (using the Email broadcast option) to be sent to opt-in subscribers at 3:30pm but a good majority only received the broadcasted message 20 mins.

After the broadcast messages are sent to users, I checked the interactions page and it seemed that the messages were sent out, but when I look in the Inbox of my bot’s page, most of my users received the broadcast message 20 mins later. Is there any reason for this to happen?

Thanks.
cc @DanielBeckett @KarenBarker

(Daniel Beckett) #2

Hi @Kloic,

When broadcasting there can be a delay between the trigger time and the actions being processed to send out any messages. Typically speaking, the higher the volume of users being broadcasted to the longer the delay can potentially be.

#3

OK. Is there a maximum time a delay can be? @DanielBeckett

(Daniel Beckett) #4

There’s not really a set limit - the system will always work to process everything as fast as it can.