Customer Matchin

(Jonah W.) #1

Has anyone been successful in setting up Facebook Customer Matching API with FlowXO? Particularly using the broadcast feature?

https://developers.facebook.com/docs/messenger-platform/identity/customer-matching

Our company does proactive retention when promotions are set to expire on your internet, TV and phone service. I’d love to test using a bot to proactively reach out and offer new rates. It would be easiest to implement if we could match based on their phone numbers.

(Daniel Beckett) #2

Hi @jonah_cbt

This isn’t a feature that’s directly supported in the Flow XO bots at the moment so I can’t say for certain whether it’s possible. If any postbacks are required then it’s likely that you wouldn’t get those back to use in your flows which could be a problem.