Create a broadcast that will interrupt any flow


I have a flow that includes a list of questions that I want a user to answer. I found out that if a user recieved Ask a Question action, but haven’t answered to it yet, he is not getting a broadcast. I played with Expire After and Skip Question properties of Ask a Question action but it didn’t help.

How can I make a broadcast that will be delivered no matter where the user is in the flow?

Thanks in advance for your help.

(Nathan Stults) #2


Sorry for the delayed response. What you probably want to do is use the Flow XO Utilities package to cancel any ongoing conversations as the first step in your broadcast - that will allow any messages from the broadcast to supersede the current conversation.


Thank you! It seems to be exactly what I need.

(Ekaterina) #4

Hi, Nathan!
Can you please explain to me how to find the correct Request ID to finish another flow? Looks like it is different every time.

(Nathan Stults) #5

I’m not sure what you mean by ‘finish a flow’ - do you mean cancel it? The request ID is different every time - you can find it in the properties of each trigger, so {{mytrigger.request_id}}.

You can also see it in your interaction logs for each request.