Customers have been finding New Connection difficult to use because it only triggers the very first time a user connects to a bot.
You’ve also told us that you want to use this trigger every time a user starts a new conversation (when clicking Start in Telegram or Get Started in Messenger).
So later today, this trigger will be renamed New Conversation, and it will fire every time a user:
- Clicks Get Started in Messenger.
- Clicks Start or types
- Installs your bot in Slack.
The welcome text will also be shown for each of these events, right before New Conversation triggers.
This does mean that the trigger might fire multiple times for the same user, so be prepared for that.