Catchall triggering immediately after Bot sends message in response to a recognised word or phrase

(Katrina) #1

Hello :slight_smile: Iā€™m new to FLOW XO so trying to get my head around a few things, having built a few flows.

I have a ā€œcanā€™t helpā€ catchall set up which seems to get triggered by the Botā€™s message responses to a recognised word or phrase. It doesnā€™t always happen the first time, but if I type in a word from that group again, I get the message and then the catchall immediately afterwards.

EG
Person types: symptoms of dyslexia

Bot: (new message) Here are some of the challenges you might face if you have dyslexia: http://dyslex.io/co-occurring-difficulties-parentteacher

Bot: (catchall) Iā€™m not sure about that, sorry

As far as I understand, I shouldnā€™t need to set up ā€œdoesnā€™t containā€ filters for all my words and phrases (thereā€™s quite a few) on the catchall? But how else do I stop it triggering unecessarily?

Thanks!

(Daniel Beckett) #2

Hi @Katrina_Quinn

The catch-all shouldnā€™t be triggering if a match is found for a new message trigger :thinking:

If you like, you could share your flows with the support team by clicking on the ā€˜Privateā€™ button when editing the flow and then emailing the share URL to support@flowxo.com so we can take a closer look.

Thanks,
Dan