Catch All not Firing

**ality** · July 3, 2017, 10:02am

I have a catchall setup to send a message on the first time of a user i have used the flow equals start condition, however this doesn’t seem to fire on the first time when.

I have attached an image to show this, do the settings look correct?

**onedurr** · July 4, 2017, 1:59am

That looks correct. How are you testing?

**ality** · July 4, 2017, 7:10am

Live on Facebook. When they reply to the message ‘get started’ they will
say ‘yes’ and there is not flow assigned to that but the catchall then does
not fire?

**KarenBarker** · July 4, 2017, 1:38pm

Hi Ality,

If you have those filters set on your catchall flow then even though it’s catch all trigger it will only trigger if the user clicks the Get Started button or sends a message such as “start” to the bot. All other messages such as “yes” will be filtered and stop the flow triggering.

**ality** · July 5, 2017, 1:22pm

So how do i catch messages like yes? As i can’t predict everything they will say which is why i want the catch-all.

Thanks,

Aaron

**KarenBarker** · July 5, 2017, 1:52pm

Hi Aaron,

If you just want to catch all messages, don’t put any filtering on the catch all flow. This means that any message that isn’t picked up by your keyword flows will then drop into the catchall flow. Hope this helps.