Card Shortcut Trigger New Flow/Action

(jan) #1

Hi, completely new to the product but getting on pretty well with my bots.

I now have a “Send A Card Set” action in my flow, let’s say EYES and EARS.

Each card item has 2 shortcuts on them, so I would have LEFTEYE, RIGHTEYE on card EYES and LEFTEAR, RIGHTEAR on card EARS.

How do I trigger a specific action or flow when eg. RIGHTEYE is clicked ?

I have tried the Flow - Trigger a Flow action for keyword RIGHTEYE but I am unclear on how to filter on there and the fact that RIGHTEYE was clicked.

I also have a new flow with trigger Flow - New Trigger on same keyword RIGHTEYE.
But that one doesn’t get triggered at all.

Would be great if you could point me in the right direction for this possibly basic question.

1 other on the side: all my Question options like Yes/No and Card shortcuts are displayed in Slack as buttons except for one of my questions where everything is displayed in Slack like “Answer with…”.
I have same bot on Messenger and there all are buttons. Anyone knows why that is ?

Thanks,
Jan

(Karen Barker) #2

Hi Jan,

When you click on the shortcut buttons in cards its just like firing a new trigger. Therefore, to start a new flow when one of the shortcut buttons is clicked, you need a 2nd flow which is triggered by a bot -> new message that is listening specifically for the shortcut keyword/s. :slightly_smiling_face:

With regards to the Slack issue, how many shortcuts are you trying to show at that point? Slack has a maximum of 5 buttons that you can show on the screen, after that it defaults to the “Answer with…”.

(jan) #3

Thanks Karen,
It works fine now applying the bot -> new message trigger listening for the card shortcut keyword.

Same goes for the buttons in Slack, if I limit the choices they are displayed as buttons. I can work with that.

Brgds,
Jan