If a user types something that is unrecognized by the flow and it triggers the catch-all, can I capture that text and set it as an attribute?
Thanks!
Sarah
If a user types something that is unrecognized by the flow and it triggers the catch-all, can I capture that text and set it as an attribute?
Thanks!
Sarah
Yes. See image. If you only want to set it when the message is unrecognized, then of course set the filter appropriately.
Goodness, should have thought of that!
Can I capture the text a user types that triggers a group? So right now I am able to capture text a user inputs when answering a question, text that is captured by the catch-all, but not text a user types that triggers a group.
Hi Sarah,
Yes you can capture the group as well. You’ll just need to do the following:
Hi Karen, Thanks for the response!
Let’s say I have a group - how are [hi] - and keep it short so it’s listening for phrases like ‘how are you guys doing’ how are they doing’ etc etc. I’m looking to capture the entire text a user input ‘hey there how are you’ and not the group text.
I can’t use a catch-all because something happened, it *may not be an answer to a question if someone typed that in after a question response either.
Can I capture the exact message used from the user? Thanks again!
Hi Sarah,
If you use the output {{trigger_name.message}} you’ll get the full message and using {{trigger_name.group}} gives you the group that the message is in. Both of these outputs are available on a keyword trigger as well as the message one being available on a catch-all.