Can't seem to make it work

(rgvc) #1

I am trying to make a simple QnA flow to test the system and I can’t seem to make it work.

Here is my simple flow https://flowxo.com/share/qer42j8n

As you can see from this flow, I have 3 stages, it flows well from stage 1 to stage 2, but when I select any answer in stage 2, it does not take me to stage 3… I have tried it with removing any filtering but it seems to just go back to stage 1.

Would appreciate help

(Matt Durr) #2

Your filter on the 2nd step is likely the issue. It will only trigger the 2nd step if it meets the case you put in (no group). But, if it does trigger, it won’t go on to the 3rd step, because you’ve checked the “stop flow if conditions met” option.

(rgvc) #3

I have removed “stop flow condition” on step 2 , and have removed filter for step 3, but it still doesnt work

(Karen Barker) #5

Hey there, :wave:

If you use Bot > Ask a Question rather than Bot > Send a message then you will be able to use the answer to the question to direct the flow using filters. The shortcuts used in the Send a message work as keyword triggers for a new flow. If you wanted to continue to use the setup you currently have you would need to branch into a new flow for either New Insurance/ Ask a Question for example.

We have a Question and Answer template that you could install to have a see how this works and modify it for your own particular questions.

(Rafa L) #6

Hi!

I’ve been trying to look for the Service on “Ask a Question”. No luck so far.
What I want to build will look like a sort of a trivia quiz. And trying to find my way around, found the following:
New Flow > Choose a template > Blank flow > create a trigger, click on (+) > Choose a service > Bot > Check choices on “Trigger”: New Message/ New File/ New Catch-all? (I understand “Ask” is suppose to be here, but no success. What am I missing?)

Cheers!
Rafa

(Karen Barker) #7

Hi Rafa,

The Bot > Ask a Question is an action rather than a trigger.

The first action in a new flow is always required to be a trigger. This could be either a keyword or a catchall trigger. A keyword listens for the user saying a particular word, E.g. in this instance it could be Quiz. A catchall trigger listens for any message from a user that isn’t recognised as a keyword trigger. Once a flow is triggered, it will then run through the rest of the flow actions, so you could put your first action as the Bot > Ask a question action to send the first questions and this will then be displayed to the user.

Hope this helps.