Can't connect flow to any bots

#1

Earlier today I had to remove and recreate a Twilio bot. After I did that, one of my flows no longer shows as connected to ANY bots, and the option to connect to bots isn’t present. Instead it says “Triggers in real-time” in the space where it would normally show which bots the flow is connected to.

  1. What does triggers in real time mean?
  2. How can I get it back to the “normal” mode where I can choose which bots to connect it to?

It does seem to be triggering as designed, but I want to disconnect it from one of my bots. As it currently stands, I can’t do that.

(Sarah Palombo) #2

Confusingly, there’s two services for Twilio,

  • There’s the ability to build a bot for Twilio. Users talk to your bot by sending and receiving sms messages.

  • Before this option, we have an integration with Twiio you can use this as a trigger or an action (receive an SMS through Twilio or Send an sms in a flow) - It’s this service that has a polling trigger.

If you remove this trigger you’ll be able to trigger a new message trigger or a catch all for your Twillio bot. These triggers let you choose which bot should listen.

Hope that helps !

Sarah

#3

Thank you. I guess when I temporarily removed the Twilio bot, these flows reverted to the older mode.